Reinforcement Learning

AI-Salesman: Towards Reliable Large Language Model Driven Telemarketing

We propose AI-Salesman, an RL-driven dialogue optimization system for reliable LLM-driven telemarketing, deployed in a live business environment with a 10%~20% conversion-rate gain.

Qingyu Zhang, Chunlei Xin, Xuanang Chen, Yaojie Lu, Hongyu Lin, Xianpei Han, Le Sun, Qing Ye, Qianlong Xie, Xingxing Wang